Telephone Etiquette Online Training
Are you afraid of having awkward conversations over the phone? If so, no worries! Our Telephone Etiquette Online Tr...
Total Time
2h5m
Students Enrolled
512
Course Overview
Key details and a complete description of the course.
Description
Full details- Module 01: Aspects of Phone Etiquette
- Module 01 Final Quiz Exam – Aspects of Phone Etiquette
- Module 02: Using Proper Phone Language
- Module 02 Final Quiz Exam – Using Proper Phone Language
- Module 03: Eliminate Phone Distractions
- Module 03 Final Quiz Exam – Eliminate Phone Distractions
- Module 04: Inbound Calls
- Module 04 Final Quiz Exam – Inbound Calls
- Module 05: Outbound Calls
- Module 05 Final Quiz Exam – Outbound Calls
- Module 06: Handling Rude or Angry Callers
- Module 06 Final Quiz Exam – Handling Rude or Angry Callers
- Module 07: Handling Interoffice Calls
- Module 07 Final Quiz Exam – Handling Interoffice Calls
- Module 08: Handling Voicemail Messages
- Module 08 Final Quiz Exam – Handling Voicemail Messages
- Module 09: Methods of Training Employees
- Module 09 Final Quiz Exam – Methods of Training Employees
- Module 10: Correcting Poor Telephone Etiquette
- Module 10 Final Quiz Exam – Correcting Poor Telephone Etiquette
- Module 11: Wrapping Up
- Module 11 Final Quiz Exam – Wrapping Up
Still Got Questions?
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After completing your course, you can use your new skills to apply for jobs, freelance work, or better career roles.
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What Our Client Say?
The course content did not feel rushed. Each module explained the topic in small parts so I could understand one section before moving to the next. That made studying feel much easier.
Emily Carter
The module quizzes helped me check my progress after each lesson. I liked that they showed me what I remembered and what I needed to read again before continuing the course.
Sarah Jenkins
The course broke down each module into clear learning points. I liked that the examples matched the lesson topic, so I could understand the subject better instead of just reading long notes.